Customer Relationship Management (CRM) Delivers Sales Organization, Efficiency & Control

In this technology-driven market, your customers have come to expect constant, accurate information and the highest level of communication. The Frogfish Solutions CRM module enables your team to better manage existing client relationships, and to fully capitalize on potential relationship opportunities as well.

• Enables your team to better manage existing client relationships; capitalize on potential opportunities
• Integrates workflow management; automates critical sales and customer service activities
• Your remote sales team can enter or access vital information from anywhere in the world, needing only a browser and Internet connection
• Customer service reps and customers can interact seamlessly through actives, meetings, notes all in one system
• Scheduled or incomplete tasks/activities appear on individuals user’s home page
• Built-in automated Prospect/Customer e-mail and Marketing campaign launch & tracking capability
• Order Entry & Management options give you real-time oversight of entire enterprise

The CRM solution integrates our powerful workflow management tools and web-based Messaging and Alerts features to fully automate your critical sales and customer service-related activities. Key client communication and action that is essential to your bottom-line can now be centrally controlled and monitored, and the level of opportunity tracking and follow-up that you've always sought becomes virtually assured.

As a web-based solution, your remote sales team can enter or access vital information such as product data, pricing, current and future stock availability, customer account information, customer orders, catalogs, featured sales, critical reports, etc., from anywhere in the world, needing only a browser and Internet connection. Customer service reps and customers themselves can interact seamlessly with each other and the system via the web, and in the course of that interaction keep management up-to-date on what is happening within your revenue base.

All user access is authenticated, securitized and filtered. A sales representative can see only his customers, and only the information on those customers that you have authorized him to see. Likewise, a customer can only see his orders, invoices, purchase history, etc.